FAQs
❓ Frequently Asked Questions
Everything you need to know about Metalica — orders, shipping, returns, and more.
🛒 Orders & Payments
Browse our collection, add items to your cart, and proceed to checkout. We accept all major payment methods.
Please contact us at humerarif89@gmail.com within 24 hours of placing your order. Once dispatched, orders cannot be modified or cancelled.
🚚 Shipping
Orders are processed within 1–3 business days. Domestic (India) delivery takes 5–7 business days. International delivery takes 10–18 business days.
Yes! A tracking number will be sent to your email and/or SMS once your order is dispatched.
Yes, we ship worldwide. Please note that customs duties and import taxes for international orders are the customer's responsibility.
🔄 Returns & Refunds
We accept returns within 10 days of delivery. Items must be unused and in their original packaging.
Contact us at humerarif89@gmail.com with your order number and reason for return. We'll guide you through the process.
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
🎨 Products
Yes! All our pieces come ready to hang with the necessary fixtures included.
We do our best to represent colours accurately, but slight variations may occur due to individual screen settings and calibration.
Still Have Questions? 💛
Email: humerarif89@gmail.com
Phone: 7385947601
Mon–Sat | 10:00 AM – 6:00 PM IST