International Return Policy
🌍 International Return Policy
We want every Metalica customer — wherever you are in the world — to be completely happy with their purchase.
Return Window
10 days from delivery
Condition
Unused, original packaging
Refund Time
5–7 business days after inspection
Contact
Reply within 24–48 hrs
✅ Eligibility
To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging with all tags intact
- Accompanied by proof of purchase
❌ Non-Returnable Items
- Custom or personalised orders
- Items damaged due to misuse or improper handling
- Items returned after the 10-day window
📩 How to Initiate a Return
Email us at humerarif89@gmail.com with your order number, reason for return, and photos if the item is damaged. We'll respond within 24–48 business hours with return instructions.
🚚 Return Shipping
International return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot guarantee receipt of untracked returns.
Customs & Duties: Any customs duties or taxes paid on the original shipment are non-refundable. Metalica is not responsible for any additional charges incurred during the return shipment.
💳 Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.
Questions? We're Here 💛
Email: humerarif89@gmail.com
Phone: 7385947601
Mon–Sat | 10:00 AM – 6:00 PM IST