Return Policy
🔄 Return Policy
We want you to love every Metalica piece. If something isn't right, we're here to make it easy.
Return Window
10 days from delivery
Condition
Unused, original packaging
Refund Time
5–7 business days after inspection
Damaged Items
Report within 48 hrs with photos
✅ Eligibility
We accept returns within 10 days of delivery. Your item must be unused, in the same condition as received, and in its original packaging.
❌ Non-Returnable Items
- Custom or personalised orders
- Items damaged due to misuse or improper handling
- Items returned after the 10-day window
📩 How to Initiate a Return
Email us at humerarif89@gmail.com with your order number and reason for return. We'll provide instructions on how to send your item back.
💳 Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.
🚚 Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. In such cases, we will cover the return shipping in full.
Damaged or Defective Items: If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage at humerarif89@gmail.com. We will arrange a replacement or full refund at no additional cost.
Questions? We're Here 💛
Email: humerarif89@gmail.com
Phone: 7385947601
Mon–Sat | 10:00 AM – 6:00 PM IST